FAQs

COVID-19 UPDATE

Our warehouse team and facility are taking the necessary steps to maintain a safe workplace and to preserve the health of our team. As of now all orders are shipping from our warehouse and are being processed with little to no delay. Our shipping partners have shared that currently both international and domestic deliveries are ongoing. In areas of the world that are under mandated quarantine, there may be delays in delivery time, but orders are still shipping out as of now. Our top priority is maintaining the health and safety of our team and PATTERN fam. We will continue to share updates as things change.

HOW SOON WILL I GET MY PACKAGE?

U.S orders will be shipped via USPS & FedEx and International Orders will be shipped depending on the fulfillment center the product is from.

• Average transit times to the United States: 5 - 20 Business days
• Average transit times to International: 17 - 45 Business days

 

HOW CAN I TRACK MY ORDER?

A shipping confirmation is emailed to you as soon as your order has been shipped, which will allow you to track the status of your shipment.

HOW DO I KNOW IF MY PACKAGE HAS SHIPPED AND IS ON ITS WAY?

Once you place an order, you will receive an automatic confirmation email. Once your order has been processed and is ready to leave our distribution center, you will receive another email with shipping information. Please note that the shipping confirmation email does not necessarily mean that the carrier has picked up your package from our distribution center. Please use the appropriate carriers tracking features to determine when your package has been picked up and is in transit.

Please allow 3 - 5 business days of processing and production time for your order to ship out. 

WHY DIDN'T I RECEIVE AN ORDER CONFIRMATION/SHIPPING CONFIRMATION EMAIL?

After you place your order, we always send an order confirmation email to the email you provided us. After we ship your order, we also send shipping confirmation email to the email you provided us. Please be sure to check your spam/junk folder for the emails.

MY TRACKING INFO SHOWS MY PACKAGE WAS DELIVERED, BUT I NEVER RECEIVED IT

We know how important your order is! DESk-lavoro provides our customers with the option to track your package. If the tracking information states that your items have been delivered but you have not received it, please check around your neighborhood in case another home received it by mistake. Speak with family, roommates, etc. in the event they received it on your behalf. The package may also have been left with property managers or an apartment office.

We will always do our best to assist you, but DESk-lavoro does not hold responsibility for packages that are lost or stolen in transit. If you are still unable to locate your package, you must contact the shipping carrier to discuss the issue and file a claim with them.

WHY ISN'T MY TRACKING INFO UPDATING, IS THERE SOMETHING WRONG?

This is normal. The tracking information normally lags behind the true status of your package. If it hasn't updated in over 2 weeks, please contact support.

DO YOU SHIP INTERNATIONALLY?

DESk-lavoro is proud to serve our customers from all over the world! The default pricing on our site is in USD, the conversion rate depends on your issuing credit card company used on the transaction. The site will default US Dollars on the checkout page.

It usually takes 10-25 business days to arrive in your country, however, in some instances; delivery may be delayed depending on your country's customs. DESk-lavoro is not responsible for applicable customs fees, import duties, taxes, or any other charges. The customer is responsible for the charges, even if the shipment is refused upon delivery.

HOW SECURE IS MY PERSONAL INFORMATION?

DESk-lavoro adheres to the highest industry standards to protect your personal information.

Your credit card information and personal details are encrypted during transmission using the 128-bit SSL (Secure Sockets Layer technology), the same level of encryption used by large banks around the world.

Your credit card information is only used to complete the requested transaction and is NOT subsequently stored.

I HAD AN ALLERGIC REACTION, WHAT DO I DO ?

Please discontinue use and consult your physician or medical care provider immediately. From there please let us know what product you used and the reaction you had. Contact us at: Contact@DESk-lavoro.com. We always recommend performing a spot test prior to use if you feel you may have a heightened level of sensitivity.

HOW CAN I CONTACT DESk-lavoro?

You can contact our customer support via email: Contact@DESk-lavoro.com. We do our best to respond within 1-2 business days.